[6437] Principal Technician (ICT Systems)

Start date: Negotiable
Clearance: NATO Secret or equivalent
Location: The Hague, South Holland, Netherlands

Requirements
• Active NATO SECRET security clearance.
• Higher vocational qualification in a relevant discipline with at least 3 years of post-related experience, or secondary education with at least 5 years of post-related experience.
• At least 3 years of practical experience implementing and maintaining ICT end systems within a large organisation.
• Experience configuring hardware and software.
• Good understanding of ICT systems and ability to troubleshoot and resolve technical issues independently.
• Experience providing technical support to end-users.

Desirable:
• Experience with network configuration and troubleshooting, including TCP/IP, VPN, VLAN, firewalls and DNS.
• Understanding of cybersecurity infrastructure.
• Software development experience in Java, C, C++, Python or scripting languages.
• Experience configuring server hosting platforms, storage controllers, RAID, and redundancy.
• Strong analytical and problem-solving skills, including remote server administration, log analysis and network tools such as Wireshark.
• ITIL Foundation or advanced-level training and certification.

Duties
• Install, configure, maintain and repair ICT hardware, software, systems and network components.
• Monitor system performance, identify failures and optimise system software for efficiency and reliability.
• Install and test new system software versions and contribute to implementation procedures and contingency plans.
• Perform network maintenance, configure network components, diagnose faults and analyse network performance.
• Install and remove hardware and software, test installations, resolve issues and document results.
• Maintain accurate records of installed and removed components, technical activities, deployments and test results.
• Support software configuration, testing, documentation and compliance with agreed engineering standards.
• Provide technical support to end-users, following established procedures and escalating issues where required.
• Provide 24/7 immediate on-call Level 2 support for AirC2 services, responding to and resolving tickets in line with operational requirements and defined KPIs.
• Work on-site as an integrated member of the service team when not on on-call duty.
• Support the design, development, testing and implementation of engineering changes to services, processes and operating models, alongside routine service operations and maintenance.